Third-party maintenance (TPM) is a contracted hardware and service support solution for servers, storage and network equipment that are typically out of warranty or end-of-life (EOL) with the OEM. Third-party maintenance is an alternative to traditional Original Equipment Manufacturer (OEM) warranty and post-warranty support.
Third-party maintenance (TPM) is a contracted hardware and service support solution for servers, storage and network equipment that are typically out of warranty or end-of-life (EOL) with the OEM. Third-party maintenance is an alternative to traditional Original Equipment Manufacturer (OEM) warranty and post-warranty support.
Most vendors and manufacturers provide standard warranty (usually 1-3 years) on IT equipment purchased. However, IT equipment are meant to last much longer than that (up-to 7-10 years), and you may find yourself having IT assets that are no longer covered by the standard warranty. Our IT maintenance Service is a great way to protect your equipment and keep your business running smoothly. Not only is it an affordable way to keep your equipment running, but it also gives you peace of mind knowing that you have the support you need if something goes wrong. With our service, you can be sure that you will be taken care of should something go wrong with your IT assets. Our 24/7 parts service greatly benefits businesses and organization to procure mission-critical parts in emergencies as well as planned maintenance.
Rather than dealing with multiple support contracts for different OEM assets in your datacenter, our TPM simplifies maintenance process as you have a single service provider for all your different IT assets. This is also known as “multi-vendor maintenance support”.
Our TPM support can reduce your IT maintenance costs by 50 to 70 percent in most cases. TPM is also more flexible and cheaper than OEM support (often costing more than three times that of third-party and independent maintenance providers).
All hardware has EOSL (end of service life) from the manufacturer. IT managers are then stuck with equipment that can no longer be warrantied or serviced by the manufacturer. Our Third-party maintenance service enables you to get warranty and service for your equipment post-warranty and service for your equipment post-warranty and post EOL/EOSL thereby enabling you to continue using your equipment.
Our TPM contracts also include optional on-site assistance for equipment issues and/or deployments that require the physical presence of a qualified technician or engineer. Depending on the service level agreement (SLA), engineering assistance rendered on-site can be provided to the client 24/7, and made available within hours upon request.
Unlike most OEM who do not stock EOL older model spare parts, we always maintain stock of service parts, and they can be delivered to our client’s location in matter of hours for immediate deployment. We carry stock of Enterprise-Service Parts of leading manufacturers such as HPE, IBM, Dell, CISCO, Intel, Lenovo, Hitachi, Seagate, and many more. Additionally, you do not have to worry about managing warranty for your equipment, as warranty is directly handled by us.
Vendor and contract management can be tricky if you use multi-vendor devices in your company. Since OEMs only provide support for their brand hardware, you have to manage several contracts. This can be very hectic and time-consuming if you run a large network. TPM providers offer a single, unified agreement for all your hardware. It helps you avoid the struggle of managing different contracts and vendors. The streamlined support from TPM providers significantly reduces your repair costs.
We understand your time is important and that you have a business to run. Our goal is to provide you with the best possible IT Solution – fast – and cost effective – so you can focus on what is important for you – Your Business.
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