Managed IT Services

Letting you focus on your core business as we become your internal IT department. We look after your infrastructure as if it was our own.

Managed IT Services we offer align with the modern IT landscape’s need for proactive, reliable, and cost-effective solutions that go beyond mere troubleshooting to ensure the seamless functioning of businesses’ IT ecosystems.

Offering Cost-Effective IT Support Services Designed Specifically For Your Business

What is Managed IT Services?

Managed IT services, often referred to as Managed IT Support or Managed IT Service Providers (MSPs), are a type of IT outsourcing model where a third-party company takes responsibility for managing and maintaining a client’s IT infrastructure and systems. This arrangement allows businesses to focus on their core operations while leaving the management of their technology and IT needs to experts.

Managed IT services are commonly used by businesses of all sizes to streamline their IT operations, improve efficiency, enhance cybersecurity, and reduce IT-related risks. This outsourcing model allows organizations to access a wide range of IT expertise and resources without the need to hire and manage an in-house IT team. It can be particularly valuable for small and medium-sized businesses that may not have the resources to maintain a full-time IT department.

Key Features of Managed IT Services

Key features of managed IT services typically include:

Proactive Monitoring: MSPs continuously monitor a client’s IT environment to identify and address issues before they become major problems. This helps in preventing downtime and disruptions.
Remote Support: MSPs provide remote support to address IT issues and problems. They can often resolve many issues without the need for an on-site visit.
IT Maintenance and Updates: Managed service providers handle routine IT tasks such as software updates, patch management, and hardware maintenance, ensuring that systems are up-to-date and secure.
Data Backup and Recovery: They implement backup solutions to protect data and develop disaster recovery plans to ensure business continuity in case of data loss or system failures.
Security Management: MSPs implement cybersecurity measures, including firewall management, antivirus software, and intrusion detection, to protect against cyber threats and breaches.
Scalability: Managed IT services are flexible and can scale up or down according to the client’s needs, which is particularly beneficial for businesses with fluctuating IT requirements.
Cost Predictability: Clients typically pay a fixed monthly or annual fee for managed IT services, making budgeting more predictable compared to the variable costs associated with traditional IT support.
Expertise: MSPs have specialized IT skills and knowledge, often with certifications and experience in various technologies and industries.
Compliance and Regulations: MSPs can help ensure that the client’s IT systems comply with relevant industry regulations and data protection laws.
Strategic IT Planning: They assist in long-term IT planning and technology roadmaps to align IT resources with the client’s business objectives.

ATP offers a wide range of remote Hybrid IT , with responsibilities ranging from specific on-demand response to 24/7/365 coverage of IT duties. Organizations can leverage managed IT to reduce in-house IT workload or fill gaps left by existing IT roles and skills.

Services We Offer

ATP offers a wide range of services to help businesses effectively manage their IT infrastructure and technology needs. These services are tailored to meet the specific requirements and objectives of each client. Here are some common services we offer:

Network Management:
- Design, setup, and maintenance of network infrastructure.
- Monitoring and management of network performance and security.
- Firewall and intrusion detection system (IDS) management.
Server Management:
- Installation, configuration, and maintenance of servers.
- Operating system updates and patch management.
- Server security and access control.
Desktop and User Support:
- Helpdesk support for end-users.
- Software installation, updates, and troubleshooting.
- User account management and access permissions.
Cloud Services:
- Migration to and management of cloud platforms (e.g., AWS, Azure, Google Cloud).
- Cloud infrastructure optimization.
- Data backup and disaster recovery in the cloud.
Cybersecurity:
- Implementation of security measures and best practices.
- Antivirus and anti-malware management.
- Security audits and vulnerability assessments.
Data Backup and Recovery:
- Regular data backups and secure storage.
- Data recovery in case of data loss or system failures.
- Business continuity planning.
IT Procurement and Vendor Management:
- Assistance with hardware and software procurement.
- Vendor relationship management and contract negotiations.
- License compliance tracking.
Managed Print Services:
- Management of printing infrastructure, including printers and copiers.
- Monitoring and optimizing print costs.
Mobile Device Management (MDM):
- Management of mobile devices (smartphones, tablets) used by employees.
- Mobile security and app management.
Remote Monitoring and Management (RMM):
- Proactive monitoring of IT systems for performance and security.
- Automated alerting and issue resolution.
IT Consulting and Strategic Planning:
- Technology assessments and strategic IT planning.
- Alignment of IT solutions with business goals.
Compliance and Regulatory Assistance:
- Ensuring IT systems meet industry-specific compliance requirements (e.g., HIPAA, GDPR).
- Assisting with audits and documentation.
Network and Data Security:
- Implementation and management of firewalls, intrusion detection systems (IDS), and encryption.
- Security incident response and threat detection.
Disaster Recovery and Business Continuity:
- Developing and testing disaster recovery plans.
- Ensuring business operations can continue in the event of a disaster.
IT Training and User Education:
- Providing training to employees on IT best practices and security awareness.
Managed Email and Communication:
- Email hosting and management.
- Collaboration tools (e.g., Microsoft 365, Google Workspace) setup and support.
Custom Software Development and Integration:
- Building and integrating custom software solutions tailored to the client’s needs.

Gain access to top IT support to reduce IT costs & increase operational efficiency!

Benefits of Managed IT Services

Managed IT services offer numerous benefits to businesses of all sizes and industries. Here are some of the key advantages:

Cost Savings:
- Predictable Costs: Managed IT services often involve fixed monthly or annual fees, making budgeting more predictable compared to the variable costs associated with in-house IT support.
- Reduced Labor Costs: Outsourcing IT functions eliminates the need to hire and train a full-time IT staff, saving on salaries, benefits, and training expenses.
- Economies of Scale: MSPs have the resources and expertise to provide IT services efficiently, leading to cost savings for clients.
Expertise and Specialization:
- Access to IT Experts: MSPs employ skilled IT professionals with expertise in various technologies and industries.
- Staying Current: Managed service providers stay up-to-date with the latest technology trends and best practices, ensuring that clients benefit from the latest advancements.
Proactive Monitoring and Maintenance:
- Preventing Downtime: MSPs monitor IT systems 24/7, identifying and addressing issues before they cause downtime or disruptions.
- System Optimization: Regular maintenance and updates keep systems running smoothly and efficiently.
Enhanced Security:
- Cybersecurity Measures: MSPs implement robust security measures, protecting against cyber threats and data breaches.
- Compliance: Managed IT services help businesses comply with industry regulations and data protection laws.
Scalability and Flexibility:
- Adapting to Growth: As businesses grow or scale down, MSPs can adjust services to meet changing IT needs.
- Quick Response: MSPs can rapidly deploy resources to address sudden changes or unexpected demands.
Focus on Core Business:
- Business Priorities: Outsourcing IT functions allows business owners and employees to focus on core operations and strategic initiatives.
- Reduced Distractions: IT issues and concerns are handled by experts, reducing distractions and stress for non-IT staff.
Efficient Problem Resolution:
- Timely Support: MSPs provide prompt support and issue resolution, minimizing downtime.
- Remote Assistance: Many problems can be resolved remotely, saving time and reducing the need for on-site visits.
Data Backup and Recovery:
- Data Protection: Managed IT services include data backup and disaster recovery plans to safeguard critical business data.
- Business Continuity: In the event of data loss or system failure, MSPs help ensure that business operations can continue.
Strategic IT Planning:
- Technology Roadmaps: MSPs assist in aligning IT resources with long-term business goals, helping clients make informed technology decisions.
- Efficiency Improvements: Strategic planning can lead to technology solutions that improve efficiency and competitiveness.
Reduced Risk:
- Mitigating IT Risks: MSPs help identify and address IT-related risks, reducing the likelihood of costly security breaches and downtime.
- Compliance Assurance: Managed IT services help businesses stay compliant with industry standards and regulations.
24/7 Support:
- Around-the-Clock Availability: Many MSPs offer 24/7 support, ensuring that help is available whenever it’s needed.

Overall, managed IT services provide businesses with a cost-effective way to leverage IT expertise, improve operational efficiency, enhance security, and focus on their core business activities, all while reducing the risks and uncertainties associated with managing IT in-house.